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Reader Review of Matchmaker - 01
The following is a reader review of Matchmaker. How has your experience been? Click here to submit your review.

Reader Review Submitted By: Michael Pollock
Gender: Male
Age: 56

Dating Site: Matchmaker
Rating: 1 (out of 10)

I became a free member of simply to be able to see what kind of response I might see and whether I might actually find someone who would appeal to me. I had been a paid member of and being displeased with it, dropped my subscription. With the free browsing offer with, I figured there was nothing to lose--if I either saw a profile for a lady who seemed a true "match" for me, or better yet, received a wink or letter from a lady after she read my profile (within the limits it set, I tried to be as detailed and honest as possible about my own virtues and flaws and what I hoped to find in a lady), I could then subscribe and contact the lady.

From day one, I received messages from Matchmaker stating my profile was being used inappropriately and would be removed. My work is heavily oriented toward the paralegal, so I have a strong appreciation of what is legal as well as what is border-line and my response was to request clarification of what it considered to be "inappropriate use" as I was certain I had not violated its protocols. The response I got was a repeat of the same warning and an echo of my request for clarification. Since I was also having problems inputting the text for the various "essays" I was requested to post, I figured the problem was a glitch at, though I continued to ask for a clarification of where the "inappropriate use" had occurred.

That the problem was indeed a software glitch seemed to be confirmed when, after I was able to complete my profile to my satisfaction, the messages warning that my profile was being "used inappropriately" and would be deleted stopped.

I did not receive any such messages for nearly a month, then on receiving yet another, as I had done previously, I went to my account to confirm if it was still active and was instead taken to a "404" page stating that it had been deleted. Both the message I had received by e-mail and the "404" page contained a link by which I could presumably correct this problem.

Proceeding to use the contact form, I was asked to stipulate the reason for my contact and the only option I felt was reasonably close was "my profile", which I chose. I again stated that I was NOT using the site inappropriately and requested a response that stated explicitly what regarded as inappropriate use, but this time I also stated that if the response I received was again nothing more than a statement that I was using the site inappropriately, I would be contacting sites with reviews of to advise any would-be members of the lack of customer service. By the fact that you are reading this, you already know the response I received.

I will again admit that I was not a paid member and might not have had the problems I did had I been a paid member. However, given my experiences with other dating services, I was not about to subscribe just to test how good the customer service might be and nothing about my experiences with gives me any reason to think its customer service for paid subscribers would indeed be better.

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