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Reader Review of eHarmony - 03
The following is a reader review of eHarmony. How has your experience been? Click here to submit your review.

Reader Review Submitted By: Noelle W.
Gender: Female
Age: 29

Dating Site:
Rating: 1 (out of 10)

In my opinion, does not deserve even 1 star. I've used it for 7 days, and I'm asking for a refund. It's not the matching process that I have a big problem with, but the refund process.

I've followed the procedures to close my account. Everything went smoothly until I had to communicate with an online rep, to get my refund number. The online rep kept saying she did not get a response from me, even though I've posted the answers for her questions. She closed down the conversation before I could do a thing. The communication lasted less than 2 minutes. I was sent by email, the online conversation. The interesting part is, all that I've typed, was not in this transcription; only the online rep's was. It makes me think if I have to use it as evidence to sue them, I would have none.

So I've tried again, to request communication with an online rep. This time, rather than having the minutes counting down the waiting time, until a rep is online, the minutes counted up! This means, in the beginning of my waiting it was a 5 minute wait; than 2 minutes later it was 8 minutes. And then, a message came up saying that a rep is not available, since it's Easter holiday, and that I will have to contact them the next day! Keep in mind - this IS my 7th day, and I NEED to have my refund today.

Rather than quitting, I tried going through the closing account process again. This time, I was not prompted to communicate with a rep. I was going through the refund process, in which, supposedly, the refund was being processed real-time. It went for a long I quit the application. I logged into my account again, attempting to do this once more. This time, the message was I was ineligible for a refund (NO reason was mentioned), and that if I had a reason for refund, I had to send an email message to a rep. I sent my messages, and had nothing other than automated replies. So I thought I'd call them, yet there is no phone number listed. I called my credit card company, in attempt to dispute the transaction. The credit card company basically asked me to contact them by phone first, before helping me out. Since eHarmony put my transaction through, their phone number showed up in the credit card center.

I called - the receptionist answered. I demanded a refund done over the phone. She said it was impossible for her to do this. I said the system is giving me a lot of headache, and I want this to be over with. I wanted to speak to someone who deals with refund. She recommended me to send an email to a "manager", rather than putting me through to the person who is responsible for refunds. I did as I was told - no reply, again.

I called the credit card company to request a dispute on my behalf.

All this happened within one day. I needed the refund, so I felt it was necessary for me to get this - since after today, the 7 day risk free trial period is no longer available. I want no more hassle. Yet their response was nothing, which is unacceptable to me.

This left a bad taste in my mouth. I would never recommend to anyone. I am also leery of other online dating companies because of this bad experience. I should have checked out this website before signing on 7 days ago.

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