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Reader Review of eHarmony - 18
The following is a reader review of eHarmony.com. How has your experience been? Click here to submit your review.

Reader Review Submitted By: Joe S
Gender: Male
Age: 38

Dating Site: eHarmony.com
Rating: 5 (out of 10)

Review
I am seeking legal assistance against eHarmony.com. Their system has a user option by which you can set auto-renew membership. Several weeks ago, I set this setting to Not Renew. Days later, the system was updated several days before my account was suppose to expire. When this happened, it reset my account to Auto Renew. They charged my card $49.95 without my consent on June 1st. I canceled this account [again] on the same date, but they refuse to refund my money.

Instead, they offered to give me 2 months free? I don't want to months free because I found a partner, and I have no use for eHarmony's service. The way I see it, if they can afford to give me 2 months free, they can afford $49.95.

Rhetorical questions to ponder:

1. Why did it take so long for eharmony customer care to respond to my first inquiry? Was it on purpose? I can understand being "under high demand" but 5 days? Please.

2. Why wasn't a site update email sent out to members?

3. Adam states that I will get 2 free months free, even though I just closed my account on the First of June 2005. Did he re activate my account without my approval?

4. How many other people has this happened to?

5. Should I follow through with consumer fraud charges?

As of 6-14-05, eHarmony.com is under investigation by the Attorney Generals office.

Editor's Note: If you feel wronged by an online dating service and try to resolve the problem, but get no response, then there is recourse. Many online dating services are members of the Better Business Bureau. File a complaint against the service. When I had a problem with True (what I consider a very deceitful online dating service), I saw that they were part of the Better Business Bureau and let them know that if I didn't get a response or action on my issue then I would file a complaint with the Better Business Bureau. True did respond and although it wasn't to my satisfaction, the fact that they responded and tried (even minimally) to solve the problem resulted in me foregoing an official complaint. Let the service you are having a problem with know that if they don't try to resolve the problem or issue then you'll file a complaint with the Better Business Bureau. If they don't respond, stick to your word and file a complaint. The URL to use for filing a complaint is http://complaint.bbb.org/ . Remember to only use this as a last result and only if the company does nothing to try and resolve your issue.

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