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Letter to the Editor:
True.com Horror Story

Here is another horror story about True.com.

I have been a member of True.com for over a year with no real results. So I have been trying to cancel for over 5 months with the run around from True.

After 5 months of stringing me on they have decided to cancel my membership with only a partial month's refund!! And after all conversations were done I will probably never get that. I have contacted them several times almost monthly either by phone and by email with them just stringing me on and no cancellation. Finally I talked to a supervisor at True and argued with her, finally getting her to cancel my membership reluctantly and with no real offer to credit me but a partial month's cost. I told her I would dispute the charges for Dec. and Jan. with my credit card holder and she said go ahead. Basically she said they have records that would benefit True in why they did not cancel sooner.

I would never use True.com and suggest all others to never use it also!
~ Preston R.



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