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Letter to the Editor:
Don't Join

I want to put this out there so that everyone knows DO NOT JOIN TRUE.COM. They operate based on deceptive sales tactics.

First, they trick you into their "free" trial. Then they hook you if you don't call to cancel within THREE DAYS. Now, I don't know about everyone else, but I have a busy schedule and sometimes you forget to call. So, now you're on the hook for the subscription. If you call to "cancel" they bribe you with another "free" month. That's what I did after I realized I didn't call to cancel the 3 day trial. They told me that I'd have to pay for a month but that as a bonus they'd give me a month free. But the catch is that in order to not be charged after that free month you have to remember to call to cancel AGAIN! I said to the girl on the phone, "but I'm calling NOW to cancel." She didn't seem to care.

Ok, so a month went by and again I didn't call to cancel (yes, my fault)... Alright, so I'll give this site a chance and see what happens. I did that and after a couple of months I wasn't satisfied. I called on 12/31/06 to cancel the subscription altogether. I got through and spoke to James right away. No problem there. He took my info, cancelled the subscription and gave me a cancellation number. I thought I could go on with my life, but no. On 1/16 there was a $2.99 charge on my debit account and on 1/19 another .99 was withdrawn. Yes, those amounts aren't staggering, but why should they be taking out ANYTHING when I cancelled??

Ok, so get this...Infuriated I called today (1/21) and spoke to Chris. Again, nice and cordial over the phone. He took my info and put me on hold. He comes back on the line and tells me that I MUST HAVE CLICKED ON AN EMAIL THAT TRUE SENT FOR A FREE TRIAL! Not only is this complete bunk (because why in the world would I click for a free trial when I wasn't happy in the first place??) but he is putting the blame on ME. That is not good business right there. I KNOW I didn't click on anything that even remotely resembled a free trial. To further deepen this mystery, why, if it's a free trial then, are they charging me $2.99 and .99? That doesn't sound very free to me!

I've noticed that there seem to be many complaints similar to mine. I don't know about anyone else but I am going to complain to the Texas Better Business Bureau for fraudulent business practices. I suggest everyone who has been jaded by this company do the same. Either they need to clean up their act or we need to put them out of business!.
~ Wendy Schorr

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