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Class Action Lawsuit Filed Against True.com for
Customer Charges and Cancellation Policy
(onlinedatingmagazine.com -
June 13, 2007) A lawsuit seeking class action status
was filed yesterday against True.com
for alleged excessive charges to members who use
the service and for how difficult True.com makes
it for people to cancel and the company's billing
practices.
The
lawsuit was filed in the District Court of Dallas
County, Texas, and is titled "Wong v. True
Beginnings, LLC." True Beginnings, LLC was formed
back when the online dating service was known as
TrueBeginnings.com. It later changed the name of
its dating service to True.com.
True.com
isn't a stranger to controversy. Online Dating Magazine
receives more complaints from users of True.com than
any other online dating service. The majority of
letters
to the editor sent to the magazine are from
people who have complaints about their experience
with the site.
Back
on February 10, 2007, the Online Dating Industry
Journal, a blog covering the online dating
industry, reported that law firm Tycko & Zavareei
LLP wanted to hear from people who had billing disputes
with True.com to contact them. The class action lawsuit
filed today was filed by Washington D.C. based Tycko & Zavareei
LLP along with Dallas, Texas based Crews, Shepherd & McCarty
LLP. True.com is based out of Texas.
Details
of the lawsuit are forthcoming, but according to
Tycko & Zavareei LLP, "The complaint alleges
that True.com charges
its customers monthly service fees in excess of $50
per month, and that True.com charges
its customers' credit card or bank accounts for these
fees. True.com advertises
on its Webiste that memberships can be cancelled at
any time. However, the complaint alleges that True.com does
not accept cancellations in writing or on its Website.
Instead,
True.com will
only accept cancellation requests made over the phone.
The complaint alleges that True.com bills
its former subscribers service fees, even after those
subscribers have attempted to cancel their subscriptions
over the phone, and that this is done without the
knowledge or authorization of the former subscribers."
Related
Links:
» Lawsuit Against True.com Exposes Problems with Service
> Try Perfectmatch.com - The Best Approach to Finding the Right Person for You.
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