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Class Action Lawsuit Filed Against True.com for Customer Charges and Cancellation Policy

(onlinedatingmagazine.com - June 13, 2007) A lawsuit seeking class action status was filed yesterday against True.com for alleged excessive charges to members who use the service and for how difficult True.com makes it for people to cancel and the company's billing practices.

The lawsuit was filed in the District Court of Dallas County, Texas, and is titled "Wong v. True Beginnings, LLC." True Beginnings, LLC was formed back when the online dating service was known as TrueBeginnings.com. It later changed the name of its dating service to True.com.

True.com isn't a stranger to controversy. Online Dating Magazine receives more complaints from users of True.com than any other online dating service. The majority of letters to the editor sent to the magazine are from people who have complaints about their experience with the site.

Back on February 10, 2007, the Online Dating Industry Journal, a blog covering the online dating industry, reported that law firm Tycko & Zavareei LLP wanted to hear from people who had billing disputes with True.com to contact them. The class action lawsuit filed today was filed by Washington D.C. based Tycko & Zavareei LLP along with Dallas, Texas based Crews, Shepherd & McCarty LLP. True.com is based out of Texas.

Details of the lawsuit are forthcoming, but according to Tycko & Zavareei LLP, "The complaint alleges that True.com charges its customers monthly service fees in excess of $50 per month, and that True.com charges its customers' credit card or bank accounts for these fees. True.com advertises on its Webiste that memberships can be cancelled at any time. However, the complaint alleges that True.com does not accept cancellations in writing or on its Website. Instead, True.com will only accept cancellation requests made over the phone. The complaint alleges that True.com bills its former subscribers service fees, even after those subscribers have attempted to cancel their subscriptions over the phone, and that this is done without the knowledge or authorization of the former subscribers."

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