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Online Dating Magazine > Letters to the Editor > 26

Letter to the Editor: - Unauthorized Charges

I have filed a formal complaint against the online dating service. They made an unauthorized debit of $53.29 to my bank account after I called and canceled their service (transactions listed below).

They did not want to give me my money back the first time but I complained about not having the cost of membership listed on their Website and asked to speak with a manager. Now they are saying I resigned up for their service (which I did not) and therefore will not give me a refund. I want my money back and any information concerning my debit card deleted from their records. I did not actively use their service and they know it. They are taking advantage of the general public.

> 11/18/2006 Withdrawal @ TRUE.COM 866-5838783 TX US Trace #779851 -$53.29

> 11/22/2006 Deposit @ TRUE.COM 866-5838783 TX US Trace #16883 $53.29

> 01/17/2007 Withdrawal @ TRUE.COM 866-5838783 TX US Trace #159576 -$53.29

I made several attempts to find out what the charge was before it was processed and could not locate it. I would not have signed up for the service if I knew the cost. I was told has a no refund policy which I could not find on their Website anywhere either. The icons on their web site would make one think they are highly rated. Their business practices leave something to be desired.
~ Jeffrey Williams.

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