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Letter to the Editor:
True.com - Unauthorized Charges
I
have filed a formal complaint against the True.com
online dating service. They made an unauthorized debit
of $53.29 to my bank account after I called and canceled
their service (transactions listed below).
They
did not want to give me my money back the first time
but I complained about not having the cost of membership
listed on their Website and asked to speak with a manager.
Now they are saying I resigned up for their service
(which I did not) and therefore will not give me a
refund. I want my money back and any information concerning
my debit card deleted from their records. I did not
actively use their service and they know it. They are
taking advantage of the general public.
>
11/18/2006 Withdrawal @ TRUE.COM 866-5838783 TX US
Trace #779851 -$53.29
>
11/22/2006 Deposit @ TRUE.COM 866-5838783 TX US Trace
#16883 $53.29
>
01/17/2007 Withdrawal @ TRUE.COM 866-5838783 TX US
Trace #159576 -$53.29
I
made several attempts to find out what the charge
was before it was processed and could not locate
it. I would not have signed up for the service if
I knew the cost. I was told TRUE.com has a no refund
policy which I could not find on their Website anywhere
either. The icons on their web site would make one
think they are highly rated. Their business practices
leave something to be desired.
~ Jeffrey Williams.
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